After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
1. Free Pickup at Bloch 25 Tel Aviv, Sun-Thu 11AM-20PM,Fri 11AM-16PM. Please let us know at least an hour in advanced. 2. Standard Registered Mail (IL Post Office) between 7-14 business days.* 3. YDM door2door shipment - Up to 5 business days.*
At the moment we offer 2 options:
1. ECO Mail Shipping - Usually takes between 7-12 business days (Except Australia, which usually takes about 14-18 business days)* Full tracking until destination.
Currently This service is provided to the following countries:
Austria, Australia, Italy, Ireland, United States, Belgium, Brazil, Greece, Thailand, United Kingdom, Germany, Denmark, South Korea, Netherlands, Hong Kong, Switzerland, Japan, Norway, Spain, Poland, Portugal, Finland, France, Canada, Sweden and Russia.
2. Standard registered mail - between 12-21 business days* limited tracking - until package leaves the country.
*Shipping times doesn't include handling time - please allow up to 3 extra days. We will take care for the best professional packing but are not responsible for any handling damage caused by the postal services
*IF YOUR PACKAGE GOT LOST IN THE MAIL OR DID NOT ARRIVED -
WE CAN NOT REPLACE OR REFUND THE ITEM.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.